PRIVACY POLICY

At Sarafina’s Jewelry, we are committed to protecting your privacy. This policy explains how we collect, use, and protect your data.

1. INFORMATION WE COLLECT

Personal information: Name, phone number, shipping address, billing address, payment details, order history

Automatic information: IP address, browser type, device info, pages visited, products viewed, search queries

2. HOW WE USE YOUR INFORMATION

We use your information to process orders, manage your account, provide customer support, improve our services, and send order updates.

With your consent, we may send newsletters, special offers, and new product launches. You can opt out anytime by clicking “Unsubscribe” in emails or updating your account preferences.

3. COOKIES

We use cookies to enable website functionality, remember your cart items, maintain login sessions, and improve user experience.

Control cookies through your browser settings.

4. HOW WE SHARE YOUR INFORMATION

We share information with payment processors (Paystack, Flutterwave), shipping companies, cloud storage providers, and analytics services (Google Analytics).

5. DATA SECURITY

Your data is protected with SSL encryption, secure servers, limited employee access, regular security audits, and PCI-DSS compliant payment processing.

Use strong passwords and report any suspicious activity immediately.

6. DATA RETENTION

Active accounts: Until you delete your account
Order history: 7 years (tax requirements)
Communication records: 2 years

7. YOUR RIGHTS

You can access your data, correct incorrect information, request deletion, object to marketing, receive your data in readable format, and restrict how we use your data.

This Privacy Policy is governed by the Nigeria Data Protection Regulation (NDPR) and Nigerian laws.

Sarafina’s Jewelry
Where Luxury Becomes Legacy

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